Norwalk, California
(562) 868-3751

sick child

ER Online Check-in FAQs

Is my scheduled time a guarantee?
Because the our staff must treat patients based on the severity of illness or injury, your time is not guaranteed. We will do our best to see you as close to your scheduled time as possible.

Can I use Online Check-in even if I do not have insurance?
Yes! Anyone can save their spot in line for free. It does not matter what insurance you have or if you do not have any.

Can I save one spot for multiple people?
No. We can only see one patient per time slot. If more than one person needs to be seen, please save additional time slots. You can view additional times by clicking on the blue drop down bar.

When I arrive, will I see a doctor right away?
You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, physician, physician assistant or some other combination of medical professionals.

What if I save my spot, and then start feeling much worse?
If you are feeling worse, do NOT wait for your time slot. Go to the nearest Emergency Department immediately or call 911 if you feel that your condition is life-threatening.

What happens if I'm late?
There is a 15 minute grace period. If you are later than that time frame, you may lose your spot in line.

I saved my spot in line, but now I cannot get there on time. Can I adjust my time?
Simply go online and save your spot for a new time. The system will automatically cancel your old one.

I don't need to go to the ER anymore. How do I withdraw my saved spot?
Call the facility where you made your reservation,  and tell them that you no longer wish to save your spot in line.

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